FAQ's

What is laminate made of?

Laminate is made from digital images that are printed on paper. The paper is then laid over layers of Kraft paper sheets, which are impregnated with phenolic resin, and bonded together. Have a look at high-pressure laminate on our products page for more detailed processing information.

Will my benchtops have joins?

How many joins your benchtop has, and where they are, depend on the benchtop layout, the size and the fabrication limitations, like the sheet size of the laminate. You’ll find any joins in your benchtop will be unobtrusive.

How do I clean my benchtop surface?

Just give the surface a quick wipe with a damp sponge and mild detergent or an all-purpose cleaner then rinse with clean water.
For problem spots, scrub gently with a soft brush (like a toothbrush) and a very mild abrasive such as toothpaste or a paste of baking soda and water.

How do I get a quote for my new benchtop?

Email us a sketch or photo of the benchtop you’re after along with approximate sizes, and we’ll get your quote to you within the next working day.
You can also have us come out for a free site visit. We’ll measure your existing benchtop, bring along samples and get back to you with a quote.

What is the lead-time for a new benchtop?

Custom-made laminate benchtops take between 7-10 working days to be manufactured.

DIY benchtops can be ready in 6 working days.

If you require installation, please allow for a two-three week lead-time.

An order is not confirmed and lead-time does not begin until your 50% deposit has been paid

What if I'm not confident about the measurements I’ve provided for my benchtop?

Measurements can be provided for an estimation, but a fee will apply if you need site confirmation.

If you need a template for your kitchen benchtop to ensure an exact fit, we can help you with that for a small fee. We’ll let you know if this is required and how much it will cost when we visit your home.

How can I get started?

Contact us with your kitchen bench measurements, or to arrange a site visit. Next, choose your colour, finish, and any accessories you require. You’ll then need to pay your 50% deposit to confirm your acceptance of our quote.

Once the deposit is received, we will arrange a date for you to collect your benchtops, or to set up an installation date.

How thick can my Custom benchtop be?

The standard thickness of a custom benchtop is 30mm - 37mm, but your benchtop can be built up to 60mm. Please note that our DIY benchtops are only available at 30mm thick.

Are my laminate benchtops heat resistant?

NO - Do not ever place hot items on your benchtop, as this will cause blistering and burn marks.

What are the advantages of laminate benchtops?

A laminated benchtop will give you greater design flexibility and will be guaranteed to be durable, easily maintained and great value.

How long are quotes valid?

Our quotes remain valid for six months.

How long will the installer take to replace my benchtop?

Most installations are easily completed within one day.

Is it only kitchen benchtops you do?

We can also help you with benchtops for your laundry, office or workshop – anywhere you require a laminated surface.

Can Benchtops Direct take care of the installation for me?

Yes. We can take the hassle out of the process for you using our own installers and co-ordinating your plumbing, gas-fitting and electrical needs.

What do I do with my old benchtop?

Our installer can remove and dispose of your old benchtops

What if I have trouble choosing a colour?

We are happy to help or can suggest appropriate colour consultants to help you achieve the best look.

Can I arrange my own installation?

Yes. You can arrange to pick up your benchtops direct from our factory in Drury, or for a small fee, we can deliver them to site for you.

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